Q: Setup Return & Exchange Portal page

Return &amp; Exchange Portal page is the place for customers to submit their return/exchange request. To setup the Portal, please go to Setting > Setup the Portal in the App: <ol> <li>Enable Return/Exchange Portal: This configuration allows customers to access/not access to the Portal page. You can also customize the Portal URL by following the guide below it.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/37fde77105fa8400/image_15ok19v.png" alt="" /> <ol start="2"> <li>Upload Portal banner(s): You can upload the banner(s) with URLs for advertisement/promotions here. There are 2 banner type: Single image or auto banner slider for you to choose.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/37fde77105fa8400/image_qnxumo.png" alt="" /> <ol start="3"> <li>Portal style: This configuration is for changing text font and button color. If you need any font that is not available here, feel free to contact us for support.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/37fde77105fa8400/image_1se00m7.png" alt="" /> <ol start="4"> <li>Return & Exchange policy: When enabled, Policy link will be shown on the Portal.</li> </ol> <img src="https://storage.crisp.chat/users/helpdesk/website/37fde77105fa8400/image_g222ur.png" alt="" />

Q: How can I generate barcode?

To generate barcode, please go to "Generate &amp; print labels" item. <img src="https://storage.crisp.chat/users/helpdesk/website/37fde77105fa8400/generate_ypefsg.jpg" alt="" /> Then, choose an option to generate barcode that you need Note: If you choose 3rd option, whole barcodes in your store will be created new ones so be carefull Next, click button "Choose" of "Select product" item and click on a product method to select products that you want to generate barcode <img src="https://storage.crisp.chat/users/helpdesk/website/37fde77105fa8400/generate2_1yaeu5f.jpg" alt="" /> Select the product you want and then click button " Generate", the list will be shown <img src="https://storage.crisp.chat/users/helpdesk/website/37fde77105fa8400/generate3_vmvtsm.jpg" alt="" /> As the result, your products have barcodes and please wait a bit to sync them on your shopify store <img src="https://storage.crisp.chat/users/helpdesk/website/37fde77105fa8400/generate4_2kzen.jpg" alt="" />

Q: How to add Yanet: Return & Exchange code into Theme

${vimeo}<a href="890933785">How to add Yanet: Return & Exchange code into Theme</a>

Question 1

How to print the label on Windows

Accepted Answer

Scenario 1 - Your Driver already has the paper site setup in the browser

In this case, you can go the the printer setting on the browser and correct the paper size as in below screenshot:

Scenario 2 - Your Driver does not have the paper site setup in the browser

You can follow one of these ways to setup your label paper size:

Option 1: Use Seagull Printer Driver to automatically detect the paper size (This is the most simple way)

1 - Go to your Internet Search Engine and search for: https://www.seagullscientific.com/support/downloads/drivers/ 2 - Find your required printer brand & model and download into your driver.

3 - Use this setting when printing label on the browser. | Note: Set the paper size as USER/USER DEFINED so Seagull Driver can auto-detect the label size.

Option 2: Manually create the paper size for printing label

1 - Open Settings on Windows 2 - Select tab Bluetooth & devices 3 - Select Printers & Scanners

4 - Select printer -> Printing preferences

5 - Add custom label size/stock (Th

Question 2

Setup Return & Exchange Portal page

Accepted Answer

Return & Exchange Portal page is the place for customers to submit their return/exchange request. To setup the Portal, please go to Setting > Setup the Portal in the App:

Enable Return/Exchange Portal: This configuration allows customers to access/not access to the Portal page. You can also customize the Portal URL by following the guide below it.

Upload Portal banner(s): You can upload the banner(s) with URLs for advertisement/promotions here. There are 2 banner type: Single image or auto banner slider for you to choose.

Portal style: This configuration is for changing text font and button color. If you need any font that is not available here, feel free to contact us for support.

Return & Exchange policy: When enabled, Policy link will be shown on the Portal.

Question 3

How to create a new template on yanet app?

Accepted Answer

| First of all, I will show you how to make a template.

To create a template on the Yanet barcode app, first, go to the “ Template” item and then click the button “Create”

To create a new template, you need to enter “Template name” as the template's name. Then click on the select box of paper brand and paper model to choose the paper brand and type of paper you want

If you cannot seek out the paper you want, please choose custom item

After you have selected the paper brand and paper model, the system will display the template screen so you can set the elements as you like.

| Note: We offered 2 Designs style that fits your preferences.

The simple design is a basic design that will allow you to create quick and effortlessly template that you could have in just around few mitues. It does not include the advanced functions(Pro license) such as creating more than 1 columns, metafield, timestamp,etc….

${color}[#a61111](Here is an example of the Simple Degisn that I also show my settings)

You could only toggle those options that we already provided and could not add anything else.

*

Question 4

How can I generate barcode?

Accepted Answer

To generate barcode, please go to "Generate & print labels" item.

Then, choose an option to generate barcode that you need Note: If you choose 3rd option, whole barcodes in your store will be created new ones so be carefull Next, click button "Choose" of "Select product" item and click on a product method to select products that you want to generate barcode

Select the product you want and then click button " Generate", the list will be shown

As the result, your products have barcodes and please wait a bit to sync them on your shopify store

Question 5

How to add Yanet: Return & Exchange code into Theme

Accepted Answer

${vimeo}How to add Yanet: Return & Exchange code into Theme

Question 6

How do I get barcode with 12 digits?

Accepted Answer

In the world of retail sales, there are primarily two barcode formats used, UPC and EAN. As well, UPC is used only in the US and Canada To create labels with barocde 12 digits, please go to setting and then click "Generate barcode format" and then choose UPC-A. However, this format is only for pro version therefore, upgrading it if you want to work 12 digits.

As the results, this is format barcode that you want

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