> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.yanet.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Approve a Return or Exchange Request

### Overview
If your store requires manual approval, you can approve requests from the request details page.
**Step 1:** Open **Returns**.
![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/f/d/37fde77105fa8400/image_1tgqz01.png)

**Step 2:** Open the request.
**Step 3:** Review the request information.
**Step 4:** Click the available **Approve** action.
![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/f/d/37fde77105fa8400/image_gigx.png)

**Step 5:** Confirm the approval if prompted.
After approval, follow the configured return, refund, or exchange workflow.
If you use automated approval on an eligible plan, requests may be approved automatically according to your configured conditions. Automation Approval is listed as an Ultimate plan feature.