> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.yanet.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Contact Yanet for Support

### Overview 
If you encounter an issue that cannot be resolved through the Help Center, contact Yanet Support for assistance.

### Before contacting support
Before contacting support, prepare:
* Shopify store information
* Order number
* Withdrawal request number
* Description of the issue
* Steps to reproduce the issue
* Screenshot or screen recording
This information can help the support team investigate the issue more efficiently.


### Contact us
You can reach the [**Yanet Support**](https://help.yanet.io/en/) team through:
* Live Chat
* Email Support
* Help Center
![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/f/d/37fde77105fa8400/image_14onl7v.png)
### Tip
Providing detailed information will help us resolve your issue more quickly.