> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.yanet.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Contact Yanet Support

## Overview 
If you need additional assistance, our support team is here to help.

### Before contacting support
Please prepare the following information:
* Your Shopify store URL
* Purchase Order Number (if applicable)
* A description of the issue
* Screenshots or screen recordings (if available)

### Contact us
You can reach the [**Yanet Support**](https://help.yanet.io/en/) team through:
* Live Chat
* Email Support
* Help Center
![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/f/d/37fde77105fa8400/image_14onl7v.png)
## Tip
Providing detailed information will help us resolve your issue more quickly.