> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.yanet.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Contact Yanet Support Team

### Overview
If you cannot resolve an issue using this User Guide, contact Yanet Support.

Before contacting support, prepare the following information:
* Your Shopify store URL.
* Order number.
* Return or exchange request ID.
* Description of the issue.
* Steps that reproduce the issue.
* Screenshots.
* Screen recording, if applicable.
* Relevant error messages.

**Step 1:** Reproduce the issue and record the exact steps.

**Step 2:** Take a screenshot of the affected page.

**Step 3:** Note the order number or request ID.

**Step 4:** Contact Yanet Support.

**Step 5:** Provide the information above so the support team can investigate the issue efficiently.