> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.yanet.io/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Create a Return Request 

### Overview
You can create a return request from the merchant dashboard when you need to create a request on behalf of a customer.

**Step 1:** Open **Returns**.
![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/f/d/37fde77105fa8400/image_14e7zac.png)

**Step 2:** Click **Create Request**.
![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/f/d/37fde77105fa8400/image_5iaczi.png)

**Step 3:** Select the customer's order.
**Step 4:** Select the item or items to be returned.
**Step 5:** Select the return reason.
**Step 6:** Select the available refund or return solution.
**Step 7:** Review the request information.
**Step 8:** Submit the request.

The available options depend on your store's return rules and configuration.