Create & manage the reasons
When a customer requests a refund or exchange for the order, it's necessary to provide a reason. However, many customers don't really favour typing out the reason by themselves very much, that's why we offer this function, which allows you to create a list of ready-to-pick reasons for customers to choose from.
By going to Settings> Reasons in the App, you can choose to create a new reason or edit/delete the existing reasons from the list.
Moreover, when you create/edit, you can do these configurations:
Reason Name: Add the name/short description of the reason.
Which request is this reason applied for: Assign the reason to show in Return request or Exchange request, or both.
Which product is this reason applied for: Assign the reason for specific product(s) if needed.
Photo Required: When enabled, customer will be required to upload additional photo(s) for this reason before submitting request.
Description Required: When enabled, customer will be required to upload additional desciption for this reason before submitting request.
By going to Settings> Reasons in the App, you can choose to create a new reason or edit/delete the existing reasons from the list.
Moreover, when you create/edit, you can do these configurations:
Reason Name: Add the name/short description of the reason.
Which request is this reason applied for: Assign the reason to show in Return request or Exchange request, or both.
Which product is this reason applied for: Assign the reason for specific product(s) if needed.
Photo Required: When enabled, customer will be required to upload additional photo(s) for this reason before submitting request.
Description Required: When enabled, customer will be required to upload additional desciption for this reason before submitting request.
Updated on: 13/04/2025
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