> ## Knowledge Base Index
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# Create & Manage the Return Locations


|| During the return/exchange process, merchants usually face to a very common scenario when they process the returning item step. That is, sometimes the customers live too far from the merchant's store locations. Which means, it is easy for them to return the items back by themselves, as well as it takes more cost when merchant create the return shipping via 3rd carrier providers.
|| In this case, the perfect solution is to create some return locations in convenient places at which customer can easily drop off the return items and merchant can take all the items back at once.

You can easily creating multiple return location in our App by going to\*\* Settings > Return Location\*\*:

![](https://storage.crisp.chat/users/helpdesk/website/37fde77105fa8400/image_1m93h2h.png)

Click **Add New Location button** and fill in all the require information to create a new one, or you can always click on existing locations to edit them.
