> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.yanet.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Customize the Customer Return Experience

### Overview
Yanet Returns & Exchanges provides a customer-facing portal that can be adapted to your store's return process.

You can configure elements such as:
![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/f/d/37fde77105fa8400/image_1atz4.png)

* Return and exchange options.
* Customer-facing text.
* Languages.
* Return instructions.
* Available return methods.
* Available refund solutions.
The App Store also states that portal text, banners, and colors can be customized to match the store's style.
![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/f/d/37fde77105fa8400/image_m2prxt.png)

Before publishing the portal, test it from the customer's perspective.