For the email template, we are provide two different options for each Email Type according to your requirement: 

• Classic Email Template 
• Advance Email Template

What is Classic Email Template and how can I edit it? 

The Classic Email template is suitable for the merchant who has their own developer team, who can edit the Email Template in code to achieve the design they require. To edit it, simply following these steps: 

Step 1: 

Go to our app => Notification => The email type you wish to edit (Return Email or Exchange Email): 

Note: If you wish to edit the Refund Email Template, it is in the Return Template Section.

Step 2: 

Select the Option “Classic” and click Save

Step 3: 

After successfully save the option, click on the Edit button, which is available now: 

Step 4: 

Now you can freely edit the HTML/CSS code of the email template to match your design. We also provide you with necessity variables so you can provide your requirement data as well as a Preview button

Note: The Classic email template is not translation supported. If you wish to have a multi-language email template, please select the Advanced Email Template. 

What is Advanced Email Template and how can I edit it? 

The Advanced Email template are designed with simplicity in focus, to help even the non-code merchant can easily edit the template according to their requirement. And the Advanced email Template are also multi-language supported, extremely suitable for the merchant who selling in multiple countries.

To edit it, simply following these Steps: 

Step 1: 

Go to our app => Notification => The email type you wish to edit (Return Email or Exchange Email): 

Note: If you wish to edit the Refund Email Template, it is in the Return Template Section.

Step 2: 

Select the Option “Advance” and click Save

Step 3: 

After successfully save the option, click on the Edit button, which is available now: 

Step 4: 

Now, you can freely editing the Email Template according to your requirement. For example: 

• Add a translation to your Email. To do it, simply click on the button “Add a language” at the top right of the screen and select the Language you want to add. After it, simply click on Save. You can read**__ this article__**__ __for further info

• Or you can simply editing the text and the color of the email template to further match with your business requirement. 

Updated on: 05/02/2026