How to process a Return request in the Admin
Once the Return request is created/submitted, merchant can process it through these phases:
Phase 1 - Approve or decline the request: Merchant can go to the Request Detail page to check the information and click to Approve or Decline button to accept or reject the request. Only approved requests are available for next phase.
Phase 2 - Receive returned item(s): After the request is approved in previous phase, customer will send back the returned item(s) to merchant. Merchant will click on Mark as Received button to confirm when they get the items back.
Phase 3 - Check the returned item(s): After the merchant receives the items back, he/she will need to check the item's condition before deciding to add it back to warehouse or not. When merchant finishes checking, they can click to Mark as Checked button and decide if he/she wants to re-stock it back to the inventory or not and select the warehouse for re-stocking.
Phase 4 - Confirm the refund: When all the checking is done, merchant can click on Refund button to confirm the amount and send back the money to customer via their selected refund method. By now, the Return request is completed.
Note: If merchant enable the notification by email in Email Notification setting, then customer will automatically get the update via email after each phase.
Phase 1 - Approve or decline the request: Merchant can go to the Request Detail page to check the information and click to Approve or Decline button to accept or reject the request. Only approved requests are available for next phase.
Phase 2 - Receive returned item(s): After the request is approved in previous phase, customer will send back the returned item(s) to merchant. Merchant will click on Mark as Received button to confirm when they get the items back.
Phase 3 - Check the returned item(s): After the merchant receives the items back, he/she will need to check the item's condition before deciding to add it back to warehouse or not. When merchant finishes checking, they can click to Mark as Checked button and decide if he/she wants to re-stock it back to the inventory or not and select the warehouse for re-stocking.
Phase 4 - Confirm the refund: When all the checking is done, merchant can click on Refund button to confirm the amount and send back the money to customer via their selected refund method. By now, the Return request is completed.
Note: If merchant enable the notification by email in Email Notification setting, then customer will automatically get the update via email after each phase.
Updated on: 24/05/2023
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