> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.yanet.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Process A Return Request in the Admin

Once the Return request is created/submitted, merchant can process it through these phases:

**Phase 1 - Approve or decline the request**: Merchant can go to the Request Detail page to check the information and click to **Approve** or **Decline button** to accept or reject the request. Only approved requests are available for next phase.


![](https://storage.crisp.chat/users/helpdesk/website/37fde77105fa8400/image_x6kwhp.png)


**Phase 2 - Receive returned item(s)**: After the request is approved in previous phase, customer will send back the returned item(s) to merchant. Merchant will click on **Mark as Received button** to confirm when they get the items back.


![](https://storage.crisp.chat/users/helpdesk/website/37fde77105fa8400/image_s8rup0.png)


**Phase 3 - Check the returned item(s)**: After the merchant receives the items back, he/she will need to check the item's condition before deciding to add it back to warehouse or not. When merchant finishes checking, they can click to **Mark as Checked button** and decide if he/she wants to re-stock it back to the inventory or not and select the warehouse for re-stocking.


![](https://storage.crisp.chat/users/helpdesk/website/37fde77105fa8400/image_1lp6e29.png)


![](https://storage.crisp.chat/users/helpdesk/website/37fde77105fa8400/image_1lubiub.png)

**Phase 4 - Confirm the refund**: When all the checking is done, merchant can click on **Refund button** to confirm the amount and send back the money to customer via their selected refund method. By now, the Return request is completed.


![](https://storage.crisp.chat/users/helpdesk/website/37fde77105fa8400/image_1o87cee.png)


![](https://storage.crisp.chat/users/helpdesk/website/37fde77105fa8400/image_6107ss.png)


| Note: If merchant enable the notification by email in Email Notification setting, then customer will automatically get the update via email after each phase.