How to process an Exchange request in the Admin
Once the Exchange request is created/submitted, merchant can process it through these phases:
Phase 1 - Approve or decline the request: Merchant can go to the Request Detail page to check the information and click to Approve or Decline button to accept or reject the request. Only approved requests are available for next phase.
Phase 2 - Receive exchanged item(s): After the request is approved in previous phase, customer will send back the exchanged item(s) to merchant. Merchant will click on Mark as Received button to confirm when they get the items back.
Phase 3 - Check the exchanged item(s): After the merchant receives the items back, he/she will need to check the item's condition before deciding to add it back to warehouse or not. When merchant finishes checking, they can click to Mark as Checked button. A popup will appear to ask the merchant if he/she wants to re-stock item back to the inventory or not and he/she can select the warehouse for re-stocking.
Phase 4 - Confirm the exchange: When all the checking is done, merchant can click on Exchange button to confirm the exchange and create an order for the new item-to-exchange for the customer. By now, the Exchange request is completed.
Note: If merchant enable the notification by email in Email Notification setting, then customer will automatically get the update via email after each phase.
Phase 1 - Approve or decline the request: Merchant can go to the Request Detail page to check the information and click to Approve or Decline button to accept or reject the request. Only approved requests are available for next phase.
Phase 2 - Receive exchanged item(s): After the request is approved in previous phase, customer will send back the exchanged item(s) to merchant. Merchant will click on Mark as Received button to confirm when they get the items back.
Phase 3 - Check the exchanged item(s): After the merchant receives the items back, he/she will need to check the item's condition before deciding to add it back to warehouse or not. When merchant finishes checking, they can click to Mark as Checked button. A popup will appear to ask the merchant if he/she wants to re-stock item back to the inventory or not and he/she can select the warehouse for re-stocking.
Phase 4 - Confirm the exchange: When all the checking is done, merchant can click on Exchange button to confirm the exchange and create an order for the new item-to-exchange for the customer. By now, the Exchange request is completed.
Note: If merchant enable the notification by email in Email Notification setting, then customer will automatically get the update via email after each phase.
Updated on: 24/05/2023
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