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# How to Process an Exchange Request in the Admin

Once the Exchange request is created/submitted, merchant can process it through these phases:

**Phase 1 - Approve or decline the request**: Merchant can go to the Request Detail page to check the information and click to **Approve** or **Decline button** to accept or reject the request. *Only approved requests are available for next phase.*


![](https://storage.crisp.chat/users/helpdesk/website/37fde77105fa8400/image_1h5x6xc.png)


**Phase 2 - Receive exchanged item(s)**: After the request is approved in previous phase, customer will send back the exchanged item(s) to merchant. Merchant will click on **Mark as Received button** to confirm when they get the items back.


![](https://storage.crisp.chat/users/helpdesk/website/37fde77105fa8400/image_1isl3uj.png)


**Phase 3 - Check the exchanged item(s)**: After the merchant receives the items back, he/she will need to check the item's condition before deciding to add it back to warehouse or not. When merchant finishes checking, they can click to **Mark as Checked button**. A popup will appear to ask the merchant if he/she wants to re-stock item back to the inventory or not and he/she can select the warehouse for re-stocking.

![](https://storage.crisp.chat/users/helpdesk/website/37fde77105fa8400/image_1r2k21z.png)

![](https://storage.crisp.chat/users/helpdesk/website/37fde77105fa8400/image_1vkmiou.png)





**Phase 4 - Confirm the exchange**: When all the checking is done, merchant can click on **Exchange button** to confirm the exchange and create an order for the new item-to-exchange for the customer. By now, the Exchange request is completed.  


![](https://storage.crisp.chat/users/helpdesk/website/37fde77105fa8400/image_eg0h3y.png)


![](https://storage.crisp.chat/users/helpdesk/website/37fde77105fa8400/image_1bu5qcw.png)


| Note: If merchant enable the notification by email in Email Notification setting, then customer will automatically get the update via email after each phase.