> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.yanet.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Manage Return & Exchange Eligibility

### Overview
Customers can only submit requests that meet your configured conditions.
Eligibility may depend on:
* Return window.
* Product eligibility.
* Return/exchange rules.
* Order information.
* Other conditions configured in the app.

![[Screenshot: Rule/eligibility configuration]](https://storage.crisp.chat/users/helpdesk/website/-/3/7/f/d/37fde77105fa8400/image_p9i8e2.png)

When a customer cannot submit a request, review the relevant rule first.