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# Manage Return & Exchange Reasons

### Overview
RWhen a customer requests a refund or exchange for the order, it's necessary to provide a reason. However, many customers don't really favour typing out the reason by themselves very much, that's why we offer this function, which allows you to create a list of ready-to-pick reasons for customers to choose from.

**Step 1:** Open **Settings** and open **Reasons**.
![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/f/d/37fde77105fa8400/image_1q3qmhq.png)

**Step 3:** Add a new return or exchange reason.
![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/f/d/37fde77105fa8400/image_vu1955.png)

**Step 4:** Enter the reason name.
**Step 5:** Save the reason.

To edit an existing reason:
**Step 1:** Open **Reasons**.
**Step 2:** Select the reason.
![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/f/d/37fde77105fa8400/image_np3e8z.png)

**Step 3:** Update the information.
**Step 4:** Save the changes.

Keep your list short and specific so customers can easily select the most appropriate reason.