> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.yanet.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Return Request Issues

**Overview**
If a customer cannot submit a return request, check the following

1. Make sure the Return Page is enabled.
2. Confirm that the customer is accessing the correct Return Page URL.
3. Check whether the order is eligible.
4. Review your return rules.
5. Check whether the return window has expired.
6. Confirm that the selected product is eligible.
7. Check whether your request limit has been reached.
![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/f/d/37fde77105fa8400/image_66ysui.png)

If the problem continues, test the request with another eligible order.

||| Note: In case your order does not meet any of these conditions but you still can’t proceed with the Return Request, please contact us via support@yanet.io. We are happy to help