> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.yanet.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Search and Filter Requests

### Overview
Use the available search and filtering controls to locate a specific request or narrow the request list.
**Step 1:** Open **Returns**.
![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/f/d/37fde77105fa8400/image_1cq5qyy.png)

**Step 2:** Use the search field or available filters.
![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/f/d/37fde77105fa8400/image_1h4y0vq.png)

**Step 3:** Enter the order, customer, request, or other available information.
**Step 4:** Review the matching requests.