> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.yanet.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Troubleshoot User Permission Issues

If a user cannot access a feature:
1. Open **User Permissions**.
2. Check the user's access.
3. Confirm the feature is available on your plan.
4. Update the permission if necessary.
5. Ask the user to reopen the app.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/f/d/37fde77105fa8400/image_1ji57zp.png)