> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.yanet.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Understand the Return & Exchange Workflow

### Overview
Yanet Returns & Exchanges uses a request-based workflow.

### Customer side
The customer:
1. Opens the Return Portal.
2. Finds their order.
3. Selects an eligible item.
4. Chooses a return or exchange.
5. Selects the reason.
6. Selects the available refund or exchange solution.
7. Submits the request.

### **Merchant side**
The merchant:
1. Receives the request.
2. Reviews the request details.
3. Approves or rejects the request when manual approval is required.
4. Processes the return, refund, or exchange.
5. Updates or completes the request.

The exact workflow can vary depending on your configured rules and automation settings.