> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.yanet.io/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Withdrawal Rules Are Not Working as Expected

### Steps
**Step 1:** Go to **Settings → Withdrawal Rule**.
![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/f/d/37fde77105fa8400/image_2wt5m4.png)

**Step 2:** Review **Maximum days**.
![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/f/d/37fde77105fa8400/image_1kcdhkb.png)

**Step 3:** Review **By Order Date Period**.
![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/f/d/37fde77105fa8400/image_1y0k0t5.png)

**Step 4:** Review **By Product Tag**.
![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/f/d/37fde77105fa8400/image_1t08mig.png)

**Step 5:** Check **Delivery Status** settings if relevant.
![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/f/d/37fde77105fa8400/image_1eb9z45.png)

**Step 6:** Test with an eligible order.

**Step 7:** Test with an ineligible order.

**Step 8:** Compare the results with your configured rules.