Settings

• Setup Return & Exchange Portal page

  Return & Exchange Portal page is the place for customers to submit their return/exchange request. To setup the Portal, please go to Setting Setup the Portal in the App: Enable Return/Exchange Portal: This configuration allows customers to access/not access to the Portal page. You can also customize the Portal URL by following the guide below it. Upload Portal banner(s): You can uploaPopular

• How to add Yanet: Return & Exchange code into Theme

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• Create & manage the reasons

  When a customer requests a refund or exchange for the order, it's neccessary to come with a reason. However, many customers don't really favour typing out the reason by themselves very much, that's why we offer this function which allows you to create a list of ready-to-pick reasons for customers to choose from. By going to Setting Reasons in the App, you can choose to create a new reason or edit/delete the existings reasons from the list. (https://storage.crisp.chat/users/helpdesk/weFew readers

• Create & manage the rules

  Having specific rules for creating return/exchange requests is an important way for merchants to reduce spam requests and focus on support customer more effectively. In order to create rules in Yanet: Return & Exchange App: Step 1: Go to Setting Rules and configure the condition for Return requests and Exchange requests separately. Step 2: Set the limited number of days or exclude specific orders/products from raising requests (you can configure the condition for Return requestFew readers

• Manage the refund methods

  To manage the list of available refund method to select when creating the Return request, please follow these steps: Step 1: Go to Settings Refund methods. Step 2: Enable/Disable the refund methods that you want to show/not show when creating requests. Note: For the Refund by Discount Code method, you can set the prefix for your discount code and the percentage of code's value based on the refund amount. For example, if the original refund amount is $100 set the prefix as 'YFew readers

• Create & manage the Return locations

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• Connect with 3rd shipping carrier(s)

  In order to connect to Shippo: Step 1: Generate the API key from your Shippo account. Step 2: Go to Settings Shipping Carriers Step 3: Select Shippo Carrier optionFew readers

• Setup the email notifications

  During the return/exchange process, you can keep your customer updated about the request status via emails. In order to activate sending emails for the App, please go to Settings Email Notification: Sender Information: The name and email filled in here will be used in all the emails sent from this App.Few readers

• Translate your Portal Page

  If your store supports multiple-language, then you can create the translation for different languages by following these steps: Step 1: Go to Settings Translation. Step 2: Select the Portal you want to translate. Step 3: After selecting the preferred Portal, you translate each texts & terms into the corresponding fields. (https://storage.crisp.chat/users/helpdesk/website/37fde77105faFew readers

Manage Exchange requests

• Create new Exchange request in the Admin

  You can follow these steps to create an Exchange request from the Admin portal of Yanet: Return & Exchange App: Step 1: Click to Exchange on the top menu. Step 2: At Exchange List screen, click to Create New Request button on the top right corner of screen to show Order Search popup. Step 3: At this popup, please fill the ID of the order with items needed to exchange aFew readers

• How to process an Exchange request in the Admin

  Once the Exchange request is created/submitted, merchant can process it through these phases: Phase 1 - Approve or decline the request: Merchant can go to the Request Detail page to check the information and click to Approve or Decline button to accept or reject the request. Only approved requests are available for next phase. Phase 2 - Receive exchanged item(s): After the request isFew readers

Manage Return requests

• Create new Return request in the Admin

  You can follow these steps to create a Return request from the Admin portal of Yanet: Return & Exchange App: Step 1: Click to Return on the top menu. Step 2: At Return List screen, click to Create New Request button on the top right corner of screen to show Order Search popup. Step 3: At this popup, please fill the ID of the order with items needed to return and click *Few readers

• How to process a Return request in the Admin

  Once the Return request is created/submitted, merchant can process it through these phases: Phase 1 - Approve or decline the request: Merchant can go to the Request Detail page to check the information and click to Approve or Decline button to accept or reject the request. Only approved requests are available for next phase. Phase 2 - Receive returned item(s): After the request is approvFew readers