Approve a Return or Exchange Request

Overview

If your store requires manual approval, you can approve requests from the request details page.
Step 1: Open Returns.

Step 2: Open the request.
Step 3: Review the request information.
Step 4: Click the available Approve action.

Step 5: Confirm the approval if prompted.
After approval, follow the configured return, refund, or exchange workflow.
If you use automated approval on an eligible plan, requests may be approved automatically according to your configured conditions. Automation Approval is listed as an Ultimate plan feature.

Updated on: 03/09/2026