Manage Return & Exchange Reasons

Overview

RWhen a customer requests a refund or exchange for the order, it's necessary to provide a reason. However, many customers don't really favour typing out the reason by themselves very much, that's why we offer this function, which allows you to create a list of ready-to-pick reasons for customers to choose from.

Step 1: Open Settings and open Reasons.

Step 3: Add a new return or exchange reason.

Step 4: Enter the reason name.
Step 5: Save the reason.

To edit an existing reason:
Step 1: Open Reasons.
Step 2: Select the reason.

Step 3: Update the information.
Step 4: Save the changes.

Keep your list short and specific so customers can easily select the most appropriate reason.

Updated on: 08/09/2026