Getting Started

• What Is Yanet Returns & Exchanges?

  Overview Yanet Returns & Exchanges is a Shopify app that helps merchants manage customer returns and exchanges from one place. The app provides a customer-facing Return Portal where customers can submit requests and a merchant dashboard where store owners can review and manage those requests. Key Features With Yanet Returns & Exchanges, you can: Manage return and exchange requests. Create return and exchange policies and rules. Define return and exchange reasons. Offer differentFew readers

• Install Yanet Returns & Exchanges

  Overview Yanet Returns & Exchanges can be installed directly from the Shopify App Store. Step 1: Open the Yanet Returns & Exchanges app page on the Shopify App Store and click Open. Step 3: Select the Shopify store where you want to install the app. Step 4: Review the permissions and installation information shown by Shopify. Step 5: Confirm the installation. Step 6: OpFew readers

• Understand the Yanet Dashboard

  Overview The Yanet Returns & Exchanges dashboard gives you access to the main areas of the app. The main sections include: Returns — Manage return and exchange requests. Return Page — Configure the customer-facing Return Portal. Notification — Configure email notifications and templates. Settings — Configure return, exchange, shipping, rules, integrations, automation, and API settings. Analytics — Review, return and exchange data. Plans — View pricing andFew readers

• Complete the Initial Setup

  Overview Before customers can use your return portal, configure the main return and exchange settings. Step 1: Open Yanet Returns & Exchanges from Shopify Admin. Step 2: Open Return Page and enable the customer-facing return portal. Step 3: Configure the basic return and exFew readers

• Understand the Return & Exchange Workflow

  Overview Yanet Returns & Exchanges uses a request-based workflow. Customer side The customer: Opens the Return Portal. Finds their order. Selects an eligible item. Chooses a return or exchange. Selects the reason. Selects the available refund or exchange solution. Submits the request. Merchant side The merchant: Receives the request. Reviews the request details. Approves or rejects the request when manual approval is required. Processes the retuFew readers

Returns & Exchanges

• Setup Return & Exchange Portal Page

  Return & Exchange Portal page is the place for customers to submit their return/exchange request. To setup the Portal, please go to Setting > Setup the Portal in the App: Enable Return/Exchange Portal: This configuration allows customers to access/not access to the Portal page. You can also customize the Portal URL by following the guide below it. Upload Portal banner(s): You can uploaPopular

• Create a Return Request

  Overview You can create a return request from the merchant dashboard when you need to create a request on behalf of a customer. Step 1: Open Returns. Step 2: Click Create Request. Step 3: Select the customer's order. Step 4: Select the item or items to be returned. **StPopular

• Create & Manage the Return Locations

  During the return/exchange process, merchants usually face to a very common scenario when they process the returning item step. That is, sometimes the customers live too far from the merchant's store locations. Which means, it is easy for them to return the items back by themselves, as well as it takes more cost when merchant create the return shipping via 3rd carrier providers. In this case, the perfect solution is to create some return locations in convenient places at which customer caPopular

• Create a Exchange Request

  Overview You can create an exchange request when a customer wants to replace an item instead of receiving a refund. Step 1: Open Returns. Step 2: Click Create Request. Step 3: Select the customer's order. Step 4: Select the item being exchanged. Step 5: Select thePopular

• Complete or Close a Return Request

  Overview Once the return or exchange process is finished, update the request to the appropriate final status. Step 1: Open Returns. Step 2: Select the completed request. Step 3: Verify that the return, exchange, or refund has been processed. Step 4: Use the available complFew readers

• Process a Refund

  Overview The available refund options depend on your plan and configuration. Yanet Returns & Exchanges supports refund-related solutions including store credit, discount codes, and gift codes on applicable plans. Step 1: Open the relevant return request. Step 2: Review the selected refund solution. ![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/f/d/37fde77105fa8400/imageFew readers

• Understand the Returns Dashboard

  Overview The Returns section is the central area for managing return and exchange requests. A request may contain information such as: Order information. Customer information. Request date. Request creator. Request status. Return items. Exchange items. Refund solution.Few readers

• Manage Return & Exchange Request Statuses

  Overview Request statuses help you track the progress of each return or exchange. Common statuses may include: Requested Approved Refunded Completed Partially Refunded Rejected Return Closed Use the status information to identify requests that need your attention and track requests through completion.Few readers

• Approve a Return or Exchange Request

  Overview If your store requires manual approval, you can approve requests from the request details page. Step 1: Open Returns. Step 2: Open the request. Step 3: Review the request information. Step 4: Click the available Approve action. Step 5: Confirm the approval ifFew readers

• Review a Return or Exchange Request

  Overview Before processing a request, review all available information. Step 1: Open Returns. Step 2: Select the request you want to review. Step 3: Review the customer and order information. Step 4: Review the returned or exchanged items. ![](https://storage.crisp.chat/userFew readers

• Reject a Return or Exchange Request

  Overview Reject a request when it does not meet your store's return or exchange policy. Step 1: Open Returns. Step 2: Open the request. Step 3: Review the order, item, reason, and eligibility information. Step 4: Click the available Reject action. Step 5: Confirm theFew readers

• Search and Filter Requests

  Overview Use the available search and filtering controls to locate a specific request or narrow the request list. Step 1: Open Returns. Step 2: Use the search field or available filters. Step 3: Enter the order, customer, request, or other available information. Step 4: RevFew readers

• Export Return & Exchange Requests

  Overview Export request data when you need to analyze, archive, or share return information. Step 1: Open Returns. Step 2: Apply filters if you only want to export a specific group of requests. Step 3: Click the available Export option. ![](https://storage.crisp.chat/users/Few readers

• Create New Return request in the Admin clone

  Overview You can follow these steps to create a Return request from the Admin portal of Yanet: Return & Exchange App: Step 1: Click Return on the top menu. Step 2: At the Return List screen, click to Create New Request button on the top right corner of the screen to show the Order Search popup. Step 3: Choose a reason for that request ![](https://storage.crisp.chatFew readers

• How to Process A Return Request in the Admin

  Once the Return request is created/submitted, merchant can process it through these phases: Phase 1 - Approve or decline the request: Merchant can go to the Request Detail page to check the information and click to Approve or Decline button to accept or reject the request. Only approved requests are available for next phase. Phase 2 - Receive returned item(s): After the request is approvPopular

• How to Process an Exchange Request in the Admin

  Once the Exchange request is created/submitted, merchant can process it through these phases: Phase 1 - Approve or decline the request: Merchant can go to the Request Detail page to check the information and click to Approve or Decline button to accept or reject the request. Only approved requests are available for next phase. Phase 2 - Receive exchanged item(s): After the request isPopular

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Return Page & Customer Portal

• Add the Return Page to Store Navigation

  Overview Make the Return Page easy to find by adding it to your Shopify navigation. Step 1: Copy the Return Page URL from Yanet Returns & Exchanges. Step 2: Open your Shopify Admin. Step 3: Go to Content > Menus. ![](https://storage.crisp.chat/users/helpdesk/website/-/3/Few readers

• Add the Return Request Widget

  Overview The return request widget can make return access easier for customers in supported Shopify customer-facing areas. Step 1: Open the Return Page settings. Step 2: Locate the widget configuration. Step 3: Select the supported customer-facing location. Step 4: Add orFew readers

• Allow Customers to Contact the Store for Ineligible Orders

  Overview You can provide customers with a way to contact your store when their order does not meet the configured return conditions. Step 1: Open Return Page. Step 2: Locate the option for ineligible orders. Step 3: Enable the customer contact option. Step 4: Save your settFew readers

• Customize the Customer Return Experience

  Overview Yanet Returns & Exchanges provides a customer-facing portal that can be adapted to your store's return process. You can configure elements such as: Return and exchange options. Customer-facing text. Languages. Return instructions. Available return methods. Available refund solutions. The App Store also states that portal text, banners, and colors can be customized to matchFew readers

• Customize the Return Page URL

  Overview The Return Page can be made available through your Shopify store using the configured app page/URL. Step 1: Open Return Page. Step 2: Locate the Return Page URL or Shopify App Proxy settings or click Setting page link. ![](https://storage.crisp.chat/users/helpdesk/websiteFew readers

• Enable the Return Page

  Overview The Return Page is the customer-facing portal where customers can submit return and exchange requests. Step 1: Open Return Page. Step 2: Enable the Return Page. Step 3: Enable the option that allows customers to create requests. ![](https://storage.crisp.chat/users/helpFew readers

• How to Change Texts on Portal Page

  Overview Our Return Portal Page is a page where customers can request an Exchange/Return for their orders. However, merchants might want to update the text so it will match with their ideas or provide better customer support or clarification for their customers and here is how you can change texts on the Portal Page: Step 1: Go to our app => Settings => Translations Step 2:Some readers

• How to Add Return Portal to the Menu Navigation

  Overview Since the customer should be able to request a return for a defective item or request a refund of an item that does not work, we provide you a Return Portal, a all-in-one portal for customer to request their order and here is how you can display it on your website for your customer: Step 1:  Go to our app => Return page and you can customize the Return Portal there to match with your Theme or requirements. ![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/fSome readers

• Customize the Return Page URL

  Overview Yanet Returns & Exchanges allows you to customize the URL of your Return Page to make it easier for customers to access and remember. However, when customizing the URL, you need to follow Shopify's URL requirements. Some special characters are not supported and may cause the URL to be invalid. How to Customize the Return Page URL Step 1: Go to Yanet Returns & Exchanges in your Shopify Admin. Step 2: Open Return Page. Step 3: Find the Return Page URL seFew readers

Settings

• Manage Return & Exchange Reasons

  Overview RWhen a customer requests a refund or exchange for the order, it's necessary to provide a reason. However, many customers don't really favour typing out the reason by themselves very much, that's why we offer this function, which allows you to create a list of ready-to-pick reasons for customers to choose from. Step 1: Open Settings and open Reasons. Step 3: Add a nePopular

• How to Manage Shipping Carriers

  Overview Yanet Returns & Exchanges supports multiple shipping carriers. The Shopify App Store currently lists EasyPost, FedEx, and Shippo among its integrations. Step 1: Open Settings > Shipping Carriers. Step 2: Select the carrier you want to configure. Step 3: Enter the required carrier information or credentials. ![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/fPopular

• Configure Refund Methods

  To manage the list of available refund method to select when creating the Return request, please follow these steps: Step 1: Go to Settings > Refund methods. Step 2: Enable/Disable the refund methods that you want to show/not show when creating requests. Note: For the Refund by Discount Code method, you can set the prefix for your discount code and the percentage of code's valuePopular

• Manage Translations

  Overview Use the translation settings to keep customer-facing return content consistent across supported languages. Step 1: Open Translations. Step 2: Select the target language. Step 3: Update the relevant text. ![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/f/d/3Popular

• How to Translate the Email into Another Language?

  In order to translate the email into different languages, please kindly follow our steps here (each step will be provided with a screenshot for further guidance): Step 1: Go to our app => Notification Step 2: Select the template that you wish to translate. We have divided the template into two sections, one is Return Template and one is Exchange template. For Refund templateSome readers

• Use the Returns & Exchanges API

  Overview Once the API is officially available, use the API documentation provided by Yanet to connect your external systems. Typical use cases may include: Synchronizing return data. Connecting return requests to an external system. Automating internal workflows. Sending return information to other applications. API endpoints, authentication methods, and request examples should be adFew readers

• Manage Integrations

  Overview Integrations allow Yanet Returns & Exchanges to work with external services. Step 1: Open Settings > Integrations. Step 2: Review the available integrations. Step 3: Select the service you want to connect. Step 4: Enter the required connection information. **StepFew readers

• Manage Return & Exchange Eligibility

  Overview Customers can only submit requests that meet your configured conditions. Eligibility may depend on: Return window. Product eligibility. Return/exchange rules. Order information. Other conditions configured in the app. When a customer cannot submit a request, review the relevant rule first.Few readers

• Create Return Rules

  Overview Return rules determine when customers can request a return. You can create different policies for different products or situations. Step 1: Open Settings > Rules. Step 2: Create a new return rule. Step 3: Define the conditions for the rule. Step 4: Select the products or conditions to which the rule applies. Step 5: Configure the return eligibility requiremFew readers

• Configure Shipping & Delivery

  Overview Shipping settings control how returned products are handled during the return process. Step 1: Open Settings. Step 2: Open Shipping & Delivery. Step 3: Review the available shipping options. Step 4: Configure the options required by your return workflow or CreateFew readers

• Translate the Return & Exchange Page

  Overview Yanet Returns & Exchanges supports multiple languages. The App Store currently lists English, Spanish, Finnish, German, Italian, Hindi, Japanese, Dutch, Polish, Portuguese (Brazil), Romanian, Russian, Turkish, Vietnamese, Simplified Chinese, and French. Step 1: Open Settings > Translations. Step 2: Select the language you want to configure. Step 3: Review the availabFew readers

• Configure Return Shipping for Customers

  Overview Decide how return shipping should be handled for customers. Step 1: Open the return shipping settings. Step 2: Configure the customer return shipping option. Step 3: Configure any applicable return fee or shipping condition. Step 4: Save the settings. Professional-plan merchants can configure return/exchange fees by conditions.Few readers

• Configure API Access

  Overview API access is intended for stores that need to connect Yanet Returns & Exchanges with external systems. Step 1: Open Settings > API Access. Step 2: Review the API access information. Step 3: Enable API access if the option is available for your plan. Step 4: Generate or copy the required credentials. Step 5: Store API credentials securely. Do not share APFew readers

• Configure Return & Exchange Automation

  Overview Automation can reduce manual work when handling eligible requests. Step 1: Open Settings > Automation. Step 2: Review the available automation options. Step 3: Select the action you want to automate. Step 4: Configure the conditions. Step 5: Enable the automation. Step 6: Save your settings. The current Shopify App Store lists Automation ApprovalFew readers

• Refund Product Tax for Returns: Give Customers Back the Tax They Paid, Item by Item

  Overview Customers returning a product expect to get back what they paid, and that includes the tax on that product. The Refund product tax feature lets you refund the tax tied to each returned item, review it before approval, and adjust it when needed. This article covers how the feature works, how to turn it on, what customers see, how to approve requests, and how tax-inclusive prices are calculated. At the end, it also explains the updated Refund solution display for exchange requFew readers

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Notifications & Email Templates

• Setup the Email Notifications

  During the return/exchange process, you can keep your customer updated about the request status via emails. In order to activate sending emails for the App, please go to Settings > Email Notification: Sender Information: The name and email filled in here will be used in all the emails sent from this App. Important Note: After you add/change the Sender Email, a verification email from Amazon Simple Email Service will be sent to this new registered email. Please check your inbox aPopular

• Configure Notification Email

  Overview You can configure the email address that receives merchant-side notifications. Step 1: Open Notification. Step 2: Locate the notification email settings. Step 3: Enter the email address that should receive notifications. Step 4: Save your settings. Test the notifFew readers

• Enable Return Request Notifications

  Overview Enable notifications so that the appropriate users are informed when customers submit requests. Step 1: Open Notification. Step 2: Find the return request notification setting. Step 3: Enable the notification. Step 4: Save the settings. Step 5: Submit a test return request. Step 6: Verify that the notification is received.Few readers

• Configure Delivery Status Notifications

  Overview Delivery and shipping notifications help customers track the progress of their return. Step 1: Open Notification. Step 2: Find Delivery Status. Step 3: Enable the relevant notification. Step 4: Save the changes. Yanet Returns & Exchanges supports return trackingFew readers

• Understand Notifications

  Overview Notifications keep customers and merchants informed during the return process. Yanet Returns & Exchanges supports email notifications throughout the request workflow. Notifications may include updates related to: Return requests. Exchange requests. Approval. Rejection. Delivery or shipping status. Other request status changes.Few readers

• Configure Sender Information

  Overview Configure the sender information used for customer emails. Step 1: Open Notification. Step 2: Enter the sender name. Step 3: Enter the sender email address. Step 4: CFew readers

• Customize Return Email Templates

  Overview Customize the emails sent during the return workflow. Step 1: Open Notification. Step 2: Open the return email template. Step 3: Edit the email subject or content where available. Step 4: Review the available variables/placeholders. Step 5: Save the templateFew readers

• Add a Logo to Email Notifications

  Overview Add your store branding to customer emails when the option is available. Step 1: Open Notification. Step 2: Scroll down and locate the Email Logo settings. Step 3: Enable the logo option. Step 4: Upload or select your store logo. ![](https://storage.crisp.chatFew readers

Analytics

• Understand Returns & Exchanges Analytics

  Overview Analytics helps you monitor return and exchange activity. Use Analytics to understand: Return activity. Exchange activity. Request trends. Return rates. Other available return metrics. Note: Analytics is available on Ultimate planFew readers

• Analyze Return & Exchange Requests

  Overview Use the available analytics data to identify patterns in your return activity. Step 1: Open Analytics. Step 2: Select the available date range or filter. Step 3: Review the return and exchange metrics. Step 4: Compare request activity over time. Step 5: IdentiFew readers

• Use Analytics to Improve Return Management

  Overview Return data can help you identify operational and product issues. For example: A high number of returns for one product may indicate a product-quality issue. Frequent size-related returns may indicate unclear sizing information. A high number of exchange requests may indicate that customers prefer replacements instead of refunds. Frequent return reasons can help you improve product descriptions. Step 1: Review your most common return reasons. ![](https://storage.crisp.Few readers

Plans & Pricing

• Yanet Returns & Exchanges Pricing

  Overview Yanet Returns & Exchanges currently offers three plans. Free 6 requests per month. Customizable Return Portal. Rule and refund/exchange reason setup. Exchange to the same product/variant. Refund to discount code and store credit. Multiple languages. Email notifications. Multiple shipping carriers. Professional $9.99/month 80 free requests per moFew readers

• Compare Yanet Returns & Exchanges Plans

  Feature Free Professional Ultimate Requests 6/month 80/month + extra requests Unlimited Return Portal ✓ ✓ ✓ Return & Exchange Rules ✓ ✓ ✓ Same Product/Variant Exchange ✓ ✓ ✓ Different Product/Variant Exchange — ✓ ✓ Discount Code Refund ✓ ✓ ✓ Store Credit ✓ ✓ ✓ Gift Code Refund — ✓ ✓ Return/Exchange Fees — ✓ ✓ Return/Exchange Rewards — ✓ ✓ Packing Slip — ✓ ✓ AuFew readers

• Choose the Right Plan

  Choose your plan based on your store's return volume and required features. Choose Free if: Your store handles a small number of return requests. You need basic return and exchange management. You only need exchanges to the same product/variant. Choose Professional if: Your store handles more return requests. You need different-product exchanges. You need gift-code refunds. You need return/exchange fees or rewards. You need packing slips. You want priority support.Few readers

• Upgrade or Change Your Plan

  Overview You can change your subscription from the Plans section. Step 1: Open Yanet Returns & Exchanges. Step 2: Open Plans. Step 3: Review the available plans. Step 4: Select the plan you want. Step 5: Follow Shopify's billing confirmation process. Step 6: RFew readers

Tips & Troubleshooting

• How to add Yanet: Return & Exchange code into Theme

  Here is our instructions on How to add Yanet Returns & Exchanges Code into ThemePopular

• Return Request Issues

  Overview If a customer cannot submit a return request, check the following Make sure the Return Page is enabled. Confirm that the customer is accessing the correct Return Page URL. Check whether the order is eligible. Review your return rules. Check whether the return window has expired. Confirm that the selected product is eligible. Check whether your request limit has been reached. ![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/f/d/37fde77105fa8400/image_Some readers

• Return Request Widget Issues

  Overview If the Return Request widget does not appear: Step 1: Open the Return Page/widget configuration. Step 2: Confirm that the widget is enabled. Step 3: Confirm that it has been added to the correct customer-facing location. Step 4: Save the settings. Step 5: Open the relevant customer page and test again. If the widget still does not appear, verify that your ShopFew readers

• Frequently Asked Questions about Yanet Returns & Exchanges

  Can customers submit returns directly from my store? Yes. Yanet Returns & Exchanges provides a customer-facing Return Portal that can be added to your store experience. Can I create different return rules for different products? Yes. The app supports custom policies and rules that can be applied to different products or situations. Does the app support exchanges? Yes. Exchanges are supported, with different exchange capabilities depending on your plan. Does the appFew readers

• Integration & API Issues

  Overview If an integration is not working: Step 1: Open Settings > Integrations. Step 2: Check whether the integration is connected. Step 3: Review the connection information. Step 4: Reconnect the service if necessary. Step 5: Test the integration. For API-related issues: Step 1: Open Settings > API Access. ![](https://storage.crisp.chat/users/helpdesFew readers

• Refund & Exchange Issues

  Overview If a refund or exchange does not behave as expected: Step 1: Open the relevant request. Step 2: Check the request status. Step 3: Review the selected refund or exchange solution. Step 4: Check whether the request has been approved. Step 5: Review the applicable rFew readers

• Notification & Email Issues

  Overview If customers do not receive notifications: Step 1: Open Notification. Step 2: Check the sender email. Step 3: Complete sender verification if required. Step 4: Check the notification email settings. Step 5: Confirm that the required notification is enabled.Few readers

• Quick Start Checklist

  Overview Before launching Yanet Returns & Exchanges to customers, make sure you have completed the following: Install Yanet Returns & Exchanges. Enable the Return Page. Configure Return Methods. Configure Refund Methods. Add Return & Exchange Reasons. Create Return Rules. Create Exchange Rules. Configure Shipping & Delivery. Configure Shipping Carriers if required. Configure Notifications. Customize email templates. Add the Return Page to your store navigation. ConfFew readers

• Best Practices for Managing Returns & Exchanges

  Overview Follow these practices to make your return process easier for customers and your support team. Keep your return policy clear Clearly explain: Return window. Eligible products. Non-returnable products. Return methods. Refund methods. Exchange conditions. Use specific return reasons Create clear and useful return reasons so you can identify recurring problems. Make the Return Portal easy to find Add the Return Portal to an obvious location such as yFew readers

• Return Page Issues

  Overview If customers cannot access the Return Page: Step 1: Open Return Page. Step 2: Check whether the page is enabled. Step 3: Copy the current Return Page URL. Step 4: Open the URL in an incognito/private browser. Step 5: Check whether the page loads correctly. **Few readers

• Contact Yanet Support Team

  Overview If you cannot resolve an issue using this User Guide, contact Yanet Support. Before contacting support, prepare the following information: Your Shopify store URL. Order number. Return or exchange request ID. Description of the issue. Steps that reproduce the issue. Screenshots. Screen recording, if applicable. Relevant error messages. Step 1: Reproduce the issue and record the exact steps. Step 2: Take a screenshot of the affected page. Step 3: Note tFew readers

• Order or Product Is Not Eligible for Return

  Overview An order may be unavailable for return because of your configured rules or eligibility conditions. Check: Return window. Product eligibility. Non-returnable product conditions. Order status. Existing return requests. Return/exchange rules. Step 1: Open Settings > Rules. Step 2: Review the applicable rule. Step 3: Check the product and order conditions.Few readers

• Shipping & Delivery Issues

  Overview If return shipping or delivery information is not working as expected: Step 1: Open Settings > Shipping & Delivery. Step 2: Review your return shipping configuration. Step 3: Open Shipping Carriers. Step 4: Check the connected carrier. Step 5: Verify theFew readers

• Why Is the “Create Request” Option Not Showing?

  Overview The Create Request option is displayed on the Order page in Customer Account only when the order meets all requirements for submitting a return or exchange request. If you have already added the Yanet Returns & Exchanges widget to your theme but cannot see the option, check the following conditions: 1. Check the order fulfillment status The order must be fulfilled before the Create Request option can appear. Go to Shopify Admin → Orders. Open the order yoFew readers

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