Getting Started

• Understand the Yanet EU Withdrawal Button Dashboard

  Overview The app dashboard gives you quick access to your withdrawal workflow and important setup areas. From the dashboard, you can access: Manage Requests Withdrawal Page Email Templates Settings Analytics Default Withdrawal Page Link Help Center Support Quick Links The dashboard may also display an overview of submitted, approved, and rejected requests.Few readers

• Complete the Initial App Setup

  Overview The Get Started section provides a setup checklist to help you prepare your store before accepting withdrawal requests. You may need to complete: Data Processing Agreement (DPA) Withdrawal Page setup Withdrawal Rules Email Notifications Customer-facing translations Steps Step 1: Open Yanet EU Withdrawal Button from your Shopify Admin. Step 2: Go to the **GeFew readers

• What Is Yanet EU Withdrawal Button?

  Overview Yanet EU Withdrawal Button helps Shopify merchants manage EU customer withdrawal requests from one place. Customers can submit withdrawal requests from your storefront, while merchants can configure withdrawal rules, review requests, manage notifications, and monitor withdrawal activity. The app is designed around the EU consumer right of withdrawal. It is not a money withdrawal or cash withdrawal feature.Few readers

• Configure the Data Processing Agreement (DPA)

  Overview The Data Processing Agreement allows your store to complete the required data-processing setup before processing withdrawal requests. Steps Step 1: Open Yanet EU Withdrawal Button and go to Get Started. Step 3: Find and click Data Processing Agreement (DPA). ![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/f/d/37fde77105fa8400/yanet-step-2_Few readers

Manage Requests

• Create a Withdrawal Request Manually

  Overview Merchants can create a withdrawal request manually from an existing Shopify order. Steps Step 1: Go to Manage Requests. Step 2: Click Create Request. Step 3: Select an existing Shopify order. ![](https://storage.crisp.chat/users/helpdesk/website/Few readers

• Understand Order Selection When Creating a Request

  Overview When you click Create Request, the app asks you to select an existing Shopify order. This allows the withdrawal request to be connected to a specific purchase. The order selector may display: Order number Customer email Steps Step 1: Click Manage Request. Step 2: Search for the order number or customer information. ![](https://storage.crisp.chat/users/helpdeFew readers

• Review a Withdrawal Request

  Overview Review the request details before approving or rejecting it. Steps Step 1: Go to Manage Requests. Step 2: Select a request. Step 3: Review the associated Shopify order. ![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/f/d/37fde77105fa8400/yanet-step-3_xFew readers

• Approve a Withdrawal Request

  Overview Approve a request when it meets your configured withdrawal requirements. Steps Step 1: Open Manage Requests. Step 2: Open a request with Requested status. `Step 3: Review the order and request details. Step 4: Check the applicable withdrawal rulesFew readers

• Understand Withdrawal Request Statuses

  Overview The Manage Requests page allows merchants to review and manage customer withdrawal requests. Available status views include: All Requested Approved Rejected Closed Each request is linked to a Shopify order and contains information such as the request number, order, purchased items, creator, status, and request date.Few readers

Withdrawal Page

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Email Templates

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Settings

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Analytics

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FAQs

• What Merchants Often Ask

  Question 1: What is an EU withdrawal request? An EU withdrawal request allows an eligible customer to exercise their right of withdrawal from a purchase under applicable EU consumer rules. Question 2: Is withdrawal the same as getting a refund? Not exactly. A withdrawal request is the customer's request to withdraw from the purchase or contract. The refund is part of the merchant's subsequent withdrawal/refund process. Question 3: Can customers submit requests from my storFew readers

Troubleshooting

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Best Practices

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Support

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