A Customer Did Not Receive a Withdrawal Email

Step 1: Go to Email Templates.

Step 2: Confirm that the correct template is active.

Step 3: Go to Settings → Notification.

Step 4: Check the notification configuration.

Step 5: Verify the customer's email address.

Step 6: Check the withdrawal request status.

Step 7: Test the notification flow again.

Updated on: 20/08/2026

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