A Customer Cannot Submit a Withdrawal Request

Overview

A customer may be unable to submit a request if the order does not meet your configured withdrawal rules.

Check the following:

• Withdrawal portal is enabled.
• Customer request is enabled.
• Order exists.
• Order is within the allowed withdrawal period.
• Order date is not within a restricted period.
• Product is not excluded by product tag.
• Relevant delivery status meets the configured conditions.

Updated on: 20/08/2026