Return Request Issues

Overview
If a customer cannot submit a return request, check the following

Make sure the Return Page is enabled.
Confirm that the customer is accessing the correct Return Page URL.
Check whether the order is eligible.
Review your return rules.
Check whether the return window has expired.
Confirm that the selected product is eligible.
Check whether your request limit has been reached.

If the problem continues, test the request with another eligible order.

Note: In case your order does not meet any of these conditions but you still can’t proceed with the Return Request, please contact us via support@yanet.io. We are happy to help

Updated on: 08/09/2026

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