Contact Yanet Support Team
Overview
If you cannot resolve an issue using this User Guide, contact Yanet Support.
Before contacting support, prepare the following information:
- Your Shopify store URL.
- Order number.
- Return or exchange request ID.
- Description of the issue.
- Steps that reproduce the issue.
- Screenshots.
- Screen recording, if applicable.
- Relevant error messages.
Step 1: Reproduce the issue and record the exact steps.
Step 2: Take a screenshot of the affected page.
Step 3: Note the order number or request ID.
Step 4: Contact Yanet Support.
Step 5: Provide the information above so the support team can investigate the issue efficiently.
Updated on: 08/09/2026
Thank you!