Understand the Return & Exchange Workflow

Overview

Yanet Returns & Exchanges uses a request-based workflow.

Customer side

The customer:

1. Opens the Return Portal.
2. Finds their order.
3. Selects an eligible item.
4. Chooses a return or exchange.
5. Selects the reason.
6. Selects the available refund or exchange solution.
7. Submits the request.

Merchant side

The merchant:

1. Receives the request.
2. Reviews the request details.
3. Approves or rejects the request when manual approval is required.
4. Processes the return, refund, or exchange.
5. Updates or completes the request.

The exact workflow can vary depending on your configured rules and automation settings.

Updated on: 03/09/2026