Return Request Widget Issues

If the Return Request widget does not appear:

Step 1: Open the Return Page/widget configuration.

Step 2: Confirm that the widget is enabled.

Step 3: Confirm that it has been added to the correct customer-facing location.

Step 4: Save the settings.

Step 5: Open the relevant customer page and test again.

If the widget still does not appear, verify that your Shopify theme/customer account setup supports the selected placement.

Updated on: 08/09/2026

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