Order or Product Is Not Eligible for Return
Overview
An order may be unavailable for return because of your configured rules or eligibility conditions.
Check:
- Return window.
- Product eligibility.
- Non-returnable product conditions.
- Order status.
- Existing return requests.
- Return/exchange rules.
Step 1: Open Settings > Rules.
Step 2: Review the applicable rule.
Step 3: Check the product and order conditions.
Step 4: Adjust the rule if necessary.
Step 5: Test the customer flow again.
Updated on: 08/09/2026
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