Allow Customers to Contact the Store for Ineligible Orders

You can provide customers with a way to contact your store when their order does not meet the configured return conditions.

Step 1: Open Return Page.

Step 2: Locate the option for ineligible orders.

Step 3: Enable the customer contact option.

Step 4: Save your settings.

This option is useful when you want customers to contact your support team instead of simply receiving an ineligible message.

Updated on: 04/09/2026

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