Refund & Exchange Issues

If a refund or exchange does not behave as expected:

Step 1: Open the relevant request.

Step 2: Check the request status.

Step 3: Review the selected refund or exchange solution.

Step 4: Check whether the request has been approved.

Step 5: Review the applicable return/exchange rule.

Step 6: Check whether the selected option is supported by your current plan.

If the request remains unresolved, keep the request ID and order number available when contacting support.

Updated on: 08/09/2026

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