Notification & Email Issues

Overview

If customers do not receive notifications:

Step 1: Open Notification.

Step 2: Check the sender email.

Step 3: Complete sender verification if required.

Step 4: Check the notification email settings.

Step 5: Confirm that the required notification is enabled.

Step 6: Review the email template.

Step 7: Submit a test request.

Also check the recipient's spam or junk folder.

Updated on: 08/09/2026